FAQ


CONTACT

The best and fastest way to reach us is with Facebook messenger.
Send us a prive message and we will reply asap:
http://www.facebook.com/mipachashoes


We can also be reached via email at support@mipacha.com
 
CUSTOMER  SERVICE: 



PAYMENT:


OTHER:





The size I'm looking for isn't available
Not to worry, because all products will re-stocked frequently. A product can be available in our brand stores. If you would like to know if a product is available in one of our brand stores, please contact our customer service. Whenever we receive new sizes or styles, we’ll put a message on Facebook, Instagram and our website, so make sure you follow us!
 
When can I expect my package? Delivery time and cost.
When you pay your item before 17.00 PM using Ideal, Paypal or Creditcard, your item will normally be shipped the same day. Packages within the Netherlands, Belgium and Germany usually arrive in 1 or 2 working days after we ship out and delivery is free of charge. International items of course take a bit longer. If you haven't received your international order within 7 days please contact us. A shipment to non-EU countries should be delivered within 20 days, due to the customs. The delivery fee depends on your country but will be clearly shown during the ordering process.

I've ordered the wrong size.
Want to exchange your product for a different size? No worries! Please note, MIPACHA is not responsible for any shipping costs made to send the product back for exchange. However, we'll pay the shipping when we send the new size or product back to you! To exchange the product please use the Return menu: http://www.mipacha.com/service/shipping-returns/. When sending back a product, the following conditions apply:

  • The item must be unworn, unwashed, not modified or damaged and repacked in its original packaging
  • The products must be shipped back to us within 14 days from the date in which the order was delivered.

Please hold on to your track and trace code when returning your MIPACHA product to be able to check if the package has arrived.

I've changed my mind and want to return the item
No worries! Please note, MIPACHA is not responsible for any shipping costs made to send the product back for exchange. However, we'll pay the shipping when we send the new size or product back to you! To exchange the product please use the Return menu: http://www.mipacha.com/service/shipping-returns/. When sending back a product, the following conditions apply:

  • The item must be unworn, unwashed, not modified or damaged and repacked in its original packaging
  • The products must be shipped back to us within 14 days from the date in which the order was delivered.
Please hold on to your track and trace code when returning your MIPACHA product to be able to check if the package has arrived.

When something is wrong with the shoes, please contact our customer service before returning the product.

I would like to have the MIPACHA’s shipped to a different address than my billing address
No problem. During the payment process on our website there is a clear option to do so. The page billing address has a button “ship to different address” press here and proceed. The shipping address will be asked clearly in the next step.

Webshop
To place an item in your cart, just choose the size you want and then click on ‘Add to cart’, which can be found underneath the sizing options. You will then be automatically directed to your cart.

Size guide
MIPACHA sizes are offered in European sizes from 36 up to 45. Our American sizes include, women’s 6 up to 13 and men’s 4.5 up to 11.5. We normally advise everyone to select the size you usually wear. But if you’re in doubt we suggest going for a larger size since our shoes tend to fit nice and snug!

What are my payment options?
We accept multiple payment options: iDeal, Paypal, Creditcard American Express, Sofort, Giro pay, Visa, EC and carte blue. They are instant payment methods so we can process your order right away.

Shipping
All orders are sent with the major postal companies.  Packages are always traceable through a track and trace code

Social Media
Be a part of the MIPACHA community on social media! Follow us on Instagram and facebook and stay up to date on our latest products and events!

Facebook:   www.facebook.com/mipachashoes
Instagram:  www.instagram.com/mipachashoes
Twitter:       www.twitter.com/mipachashoes
Pinterest:    www.pinterest.com/mipachashoes/

Cleaning MIPACHA's
For best results, clean your MIPACHA shoes immediately after exposing them to dirt. Follow these guideline to clean your MIPACHA’s

  • Remove excess dirt first. Use a soft-bristled brush (shoe brush, old toothbrush) to clean the outsole.
  • Use lukewarm water.
  • Use a sponge, soft cloth, or soft brush to apply a small amount of the water and clean the affected areas.
  • Air dry the shoes at room temperature.
  • Repeat these steps to attempt to remove persistent stains.


We don't recommend any other cleaning methods or shoe care products, such as using a washing machine or any devices intended to immerse your shoes in water, dryer or any other device intended to dry your shoes by applying excessive heat, dry cleaning, bleach or other cleaning/chemical agents, or anything else except for the guidelines listed above.

Customer support
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